Our Guarantee
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Our Price Guarantee:
The price written and provided is the price that you will pay. The only time the project price will change from the original HIA agreement is if the customer requests a substantial project change, delays or defers the commencement of the project because of the owner’s instructions.
Please note that all prices published on our website include GST, and all proposals, building agreements and variations are inclusive of GST.
To be read in conjunction with our HIA agreement.
Our Safety Guarantee:
The safety of our staff, trade partners, customers and the public is essential to our business, and we take this seriously.
- All our staff, tradespeople and sub-contractors are experienced, fully insured and licensed (where required).
- We would not and will not allow any work or business practices that endanger the well-being of anyone associated with our projects.
- We build all our customer projects onsite with locally based and licensed tradespeople and ensure they comply with the applicable ACT laws and best practices.
- All components and inclusions are of the highest standard and meet or exceed the relevant Australian Standards.
- All work actives will meet and exceed the government legislation and industry codes of practice (we are members of the HIA and MBA – ACT) related to residential construction in the ACT.
Our Quality Guarantee:
At Fixed Price Extensions, our mission is to create a world-class residential building project that increases the value of your property equivalent and ideally greater than the initial investment and creates lasting and reoccurring value.
We have developed our detailed inclusion list and style guide to give our customers a choice and range from among the highest quality options. Our detailed written proposals outline precisely what is included in your project.
To ensure that you are totally satisfied with the end product, you will only be required to pay the final instalment once you have walked through the project with the builder and are entirely satisfied with the final result; at this point, you will take occupancy and the keys.
Minor defects will be completed within the agreed timeframes, commonly 65 working days from when you take occupancy.
Our commitment to lasting value continues once the handover has been provided and minor defects resolved.
If you have issues with your project post-completion/handover, these problems will be logged and managed using our warranty log system.
Please note there is a distinction between workmanship issues and product issues, such as hot water, dishwasher and air conditioning errors or faults. Nevertheless, our warranty manager will take full ownership in resolving workmanship issues and support in resolving product issues.
Our Inclusions Guarantee:
At Fixed Price Extensions our aim is to ensure that your building is exactly what you have dreamed of. Our dedicated and professional Inclusions Coordination team strive to deliver a build tailor made for you within your budget.
Our Inclusions Guarantee gives you the freedom to select from a wide range of products and suppliers, each with its own dedicated allowance, to achieve your style goals. Non-structural inclusions items can be changed right up until you sign off on your inclusions and construct package, giving you the freedom to change your selections.
You have total control over the selection of materials and inclusion on condition they meet or exceed Australian standards or mandated legal standard.
Our business does not accept supplier rebates or financial incentives to promote products or components and we will disclose any financial interest in any supply arrangement.
